Not receiving login email

Some email providers may occasionally delay login emails, mark them as spam, or block them due to their filtering rules. This happens most commonly with Hotmail, Outlook, and Yahoo.

First, try this quick checklist:

Check your Spam / Junk folder
Make sure you’re requesting the link from the correct email address
Wait 1–2 minutes before requesting a new link — multiple requests can invalidate older ones

If the link still doesn’t arrive, follow the steps below for your email provider. Adding support@pdf.net as a safe sender usually resolves the issue.

Outlook / Hotmail (Web Version)

Click the gear icon (⚙️) in the top-right corner of your Outlook inbox.
Select Mail → Junk email from the left menu.
Under Safe senders and domains, choose + Add.
Type support@pdf.net, then click Save.

Yahoo Mail

Open your Yahoo inbox.
Click the Contacts icon (it looks like an address book).
Select New Contact and enter support@pdf.net as the email address.
Click Save.
Go back to your inbox and request a new magic link.

Outlook Desktop App (Classic)

In Outlook, go to the Home tab.
Select Junk → Junk E-mail Options.
Open the Safe Senders tab and click Add.
Enter support@pdf.net, click OK, then Apply.

Gmail

Open Gmail and click the gear icon (⚙️) in the top-right corner.
Select See all settings.
Go to the Filters and Blocked Addresses tab.
Click Create a new filter.
In the From field, enter support@pdf.net, then click Create filter.
Check Never send it to Spam, then click Create filter again.

Still not receiving the login link?

Email support@pdf.net from the address linked to your account and mention "Login link issue" in the subject line.

We’ll provide a direct login link so you can access your account right away while we look into this. Once you're logged in, your session will remain active for a long time, so you won’t need to request a new link unless you log out or your session expires.